Refund Policy
Company Information:
- Email: contact@raanpay.com
- Phone Number: +14065599142
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. To initiate a return, contact us at contact@raanpay.com.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5–10 business days.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at contact@raanpay.com.
